bdaw
11-17-2008, 01:32 PM
I've been fighting a reseller for what feels like weeks to process an order and send it to GeoTrust so it could be approved. The process only takes about 15-30 minutes once it hits GeoTrust however the order was stuck at the reseller and not releasing the information to them which was holding the process up for a long time.
So they finally released the order to GeoTrust today and to my dismay the order was flagged for manual review which takes up to 24 hours. So I got a GeoTrust agent on the live help line and this was the dialog, in the order it was typed. Granted when I was typing my face was red with frustration.
Joseph : Hello, my name is Joe. How may I assist you?
Joseph : Don't worry, I can clear it.
Jonathan : Is there any way to expedite?
Jonathan : lol
Jonathan : you're good
Joseph : Hold on a moment, please.
Joseph : Order XXXXXXX cleared and sent.
Jonathan : thanks - that's great news
So Joseph, thanks again for taking care of it and not making me call Bear on you. :thumb:
Anyone else have an exemplary experience with any customer service?
So they finally released the order to GeoTrust today and to my dismay the order was flagged for manual review which takes up to 24 hours. So I got a GeoTrust agent on the live help line and this was the dialog, in the order it was typed. Granted when I was typing my face was red with frustration.
Joseph : Hello, my name is Joe. How may I assist you?
Joseph : Don't worry, I can clear it.
Jonathan : Is there any way to expedite?
Jonathan : lol
Jonathan : you're good
Joseph : Hold on a moment, please.
Joseph : Order XXXXXXX cleared and sent.
Jonathan : thanks - that's great news
So Joseph, thanks again for taking care of it and not making me call Bear on you. :thumb:
Anyone else have an exemplary experience with any customer service?